ENERGO-PRO starts on its own an initiative to check out the January bills deviating from the usual consumption of the client
ENERGO-PRO accepts all requests for deferment of the January bill. The company will not switch off the power supply to clients for unpaid bills for January if they have applied for checking their bills and have not been answered
ENERGO-PRO started ENERGO transparency project, within the frame of which, the company will offer to its clients to check the electricity bill for January, if it deviates from the typical consumption of the client.
The inspection will include taking the meter readings on the spot in the presence of the customer or his representative, and if necessary, check the meter with standard device. The company is committed, in case of finding out any discrepancy, to return the money to the client, if he has already paid the bill or cancel it if it still has not been paid. To ensure transparency of the results of the checks, the company invites media representatives to be present during their execution.
As part of their daily work, the specialists of the company will check the signal of any customer who has doubts about the correctness of his electricity bill for the month of January and has turned for consultation to the company on the 24 hour company phone 070016161, e-mail address for clients firstname.lastname@example.org or in the customer service centers. Each signal is treated individually, and the meter readings are checked at the relevant address and if inconsistency is found, the client’s bill is corrected. This service is free of charge to the client.
To date, 7,480 clients have been consulted by telephone and 3,543 clients in the customer service regarding the January bills. The company has received 750 written complaints.
Of all screened signals to the moment there is not a single case of overcharged or wrong bill. In one case a customer has complained of improper reading. The inspection found out company calculated electricity is charged because of the lack of access of meter reader to the meter. After a check at the address the customer's bill is adjusted.
The company will not terminate the power supply to clients whose signals are in the process of being checked and they do not need to pay their due for January until they have received a reply from the company to the signal given by them.
We would like to remind again to our clients that the experts of ENERGO-PRO are ready to assist them with additional information and clarification of their electricity bills and their individual reading period at the 24 hour company phone 0700 161 61, email: email@example.com or at the most convenient for them customer service center. List of the addresses of the customer service centers is available at: http://www.energo-pro.bg/bg/Kyde-sme-nie .
ENERGO-PRO Trading sold the first issued in Bulgaria guarantees of origin for green energy to a Hungarian company
The first issued in Bulgaria guarantees of origin for “green” energy produced in our country were given to an owner in Hungary. The first ever deal has been realized by ENERGO-PRO Trading EAD and has been enlisted in the Register of the Agency for Sustainable Energy Development. The guarantees of origin have been acknowledged by Hungary and registered in its Register.... read more
New General terms and conditions for access and transmission of electricity through the electricity distribution grid of ENERGO-PRO Sales AD
Today the company released the "General terms and conditions for the sale of electricity of ENERGO-PRO Sales AD” (General Terns & Conditions) as of Art.98a of the Energy Act. They will be valid for the customers of ENERGO-PRO Sales AD in its capacity of end supplier – these are household and non-household customers with sites connected to the electricity distribution grid at low voltage level, which have not chosen another supplier of electricity.... read more
New General terms and conditions for access and transmission of electricity through the electricity distribution grid of ENERGO-PRO Grid AD
Today the company released the "General terms and conditions for access and transmission of electricity through the electricity distribution grid of ENERGO-PRO Grid" (General Terns & Conditions) as of Art.104a of the Energy Act. They will be valid for all customers whose sites are connected to the electricity distribution grid of the company.... read more
ENERGO-PRO announces increased electricity consumption for November 2013 compared to the same period last year
Despite the reported increase in consumption, there is a decrease of about 1% of the average cost of the invoices of household customers for both comparative periods For the month of November 2013 the company reported an increase of about 10% of the average electricity consumption over the same period in 2012. According to ENERGO-PRO the average electricity consumption of household customers for November 2013 was 299 kWh, and the same month of 2012 271 kWh. ... read more
The prize is awarded by the Chamber of Builders in Bulgaria- Regional Branch Varna Yesterday, October 30, 2013, ENERGO-PRO was awarded a special prize for high achievements excellence in the investment process by the Chamber of Builders in Bulgaria - Regional Office Varna (CBB-RO). The award was bestowed in the category "Representative of Utility Companies".... read more
Low temperatures during the weekend increased the electricity consumption in Northeastern Bulgaria by about 21 %
The sharp drop in temperatures during the weekend increased consumption of the territory, operated by ENERGO-PRO. The company supplies electricity in the regions of Varna, Veliko Tarnovo, Gabrovo, Ruse, Silistra, Dobrich, Razgrad, Targovishte and Shumen. For the period 4 - 6 October 2013 in Northeastern Bulgaria consumption has increased by about 21% compared to the same period last year.... read more
ENERGO-PRO launches a project to the change the meter reading period, which will improve the quality of the service and customer care
Since the end of September the electricity meter reading will be done by employees of ENERGO-PRO In the end of September, the electricity distribution company launches a major project to change the way of reading the electricity meters. The project is the result of extensive internal analysis of the effectiveness of current methods of reading, as well as exploring options to reduce electricity losses by introducing modern technologies. ... read more
The Company starts a new service that will provide an official accounting document by e-mail to all its business clients With the launching of the new service from September 1, 2013, ENERGO-PRO will send to its business customers an electronic invoice, which is in accordance with the Electronic Document and Electronic Signature Act. The development and availability of the service is the result of active communication with the clients and the aspiration of ENERGO-PRO to respond to their needs and requirements.... read more
Nearly 7% is the increase of the average electricity consumption for household consumers of ENERGO-PRO in August compared to July 2013
The trend from 2012 the company's clients to consume more electricity in August compared with the previous month is preserved remained The data from ENERGO-PRO show that household customers of the company have consumed average 7% more electricity in August compared to the previous month of July 2013. The average consumption for the meter reading period that includes days from both months (July and August) is 172,.... read more
Meeting of generations of power engineers and opening of an exhibition organized ENERGO-PRO 100 years of the electrification of the city of Varna is celebrated in 2013. On this occasion, yesterday (14 August) at the entrance of the Sea garden, ENERGO-PRO organized a meeting of generations of power engineers and opened exhibition titled "Varna - 100 years energy and light.... read more