Administrative management
Оператор телефонен център
O_VN_260226
Varna
ENERGO-PRO Varna EAD
Directorate:
Customer Service
Department:
Call center
Application deadline:
12.3.2026
Only candidates who have been approved based on their documents will be invited for an interview.
Информация
Накратко за позицията
Кандидатствайте с автобиография не по-късно от
12.3.26
Duties and responsibilities
- Осигурява обслужване на клиенти по телефона (входящи и изходящи обаждания);
- Предоставя информация и консултации на клиенти;
- Приема, обработва, насочва и/или отговаря на въпроси, сигнали и оплаквания;
- Осъществява допитвания до клиенти за тяхната удовлетвореност;
- Работи на смени за осигуряване на денонощно обслужване на клиенти по телефон.
Requirements for the candidate
Basic requirements
- Средно образование;
- Опит на подобна длъжност и/или опит в работа с клиенти ще се счита за предимство;
- Начално ниво на владеене на английски език;
Технически умения
- Напреднало ниво на работа с MS Office.
Other skills
- Добри комуникационни умения;
- Решаване на проблеми;
- Клиентска ориентация;
- Ангажираност и отговорност към работния процес;
- Изпълнение на задачите качествено и в срок;
- Адаптивност към промени;
- Умение за работа в екип;
- Умение за работа под напрежение, аналитично мислене, внимание към детайлите.
Advantages
What do you get
Working hours and leave
- + 10 additional days per year when studying in a specialty close to and related to the position held
- + Additional days of leave for an internship in the energy sector over 5 years
- + Additional days of leave for two or more children up to 18 years (for mothers)
- Remote work, according to internal policy - up to 40% of working days, only for administrative positions, after approval by the Direct Supervisor, valid after the first year of appointment.
Financial incentives and bonuses
- Food vouchers worth 102.26€.
- Annual bonus for results achieved
- “Refer a candidate” bonus — recommend a candidate for a job and receive a one-time bonus after his appointment and successful passing of a probationary period
- Additional lump sums for Christmas, Easter and the holiday “Energy Day”
- Benefits higher than those provided for in the Labor Code in case of overtime, domestic duty and retirement
Health and social benefits
- Additional benefits in case of illness for more than 30 days of hospital
- One-time assistance when giving birth to a child
- Additional health insurance for the employee with the possibility of providing for a family member
- Treatment Fund — for employees and their families in complex and life-threatening diseases
- Security, stability and development!
Partner and Corporate Preferences
- Preferential prices for Multisport cards
- Preferential conditions in a large part of banking institutions for employees
- Holiday home in Varna at preferential prices for employees and their families
- Internal and external training related to the performance of the position
- Collective agreement
Discover your future with us...
Apply with a resume no later than:
12.3.2026
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