How can you become a customer of ENERGO-PRO
How do I get a PIC?
A PIC can be issued by submitting an application, either in person or through an authorized representative, at an ENERGO-PRO Customer Service Center.
The service is completely free of charge.
A PIC can also be issued by submitting an application that is signed with a qualified electronic signature (QE), which is then sent to service@energo-pro.bg.
Our activity and mission
Personalized assistance
We provide an individual approach and consultations at every step — from choosing a service to its management.
Ongoing support
We provide reliability and peace of mind through round-the-clock care and quick response when needed
Online amenities
We provide an individual approach and consultations at every step — from choosing a service to its management.
ENERGO-PRO Sales AD holds a license for the supply of electricity from a final supplier and a license for the supply of electricity from a supplier of last resort for a territory that covers 9 administrative districts in North-East Bulgaria - Varna, Veliko Tarnovo, Gabrovo, Dobrich, Razgrad, Ruse, Silistra, Targovishte and Shumen. The company is also the holder of a license for trading in electricity, which covers the territory of the Republic of Bulgaria.
As a final supplier ENERGO-PRO Sales AD can supply you with electrical energy if you have stated that the electrical energy in the object will be used for domestic needs and the object is connected to the electricity distribution network at a low voltage level.
Frequently Asked Questions
It is necessary to transfer the electricity batch in your own name within 30 days. Please bear in mind that if you do not enter into a contractual relationship for the sale of electricity, you will not be able to receive information about the object of consumption, including requesting inquiries, making signals and inquiries, requesting additional services to ENERGO-PRO Sales AD.
The required documents depending on the specific case are described here − situ https://www.energo-pro-sales.bg/bg/novi-klienti.
The procedure for changing the provider requires the submission of an application, which must be considered and processed. To implement the shift from the 1st of the month, the application must be submitted no later than the 10th of the previous month. If you submit an application after the 10th, the change will take effect from the 1st of the following month.
The service of changing the electricity provider is not accompanied by a fee.
When you become the owner or user of a property, you must transfer the lot in your name. This applies to purchase, rental or other use.
Processing usually takes up to 5 business days after receiving all the necessary documents.
Yes, the service is available online. You will need to upload scanned copies of the necessary documents. Check the “Transfer Batch” section of the site.
Yes, a power of attorney with notarization or on a company sample is required.
The application can be submitted:
- Online through the ENERGO-PRO website;
- On site in a customer center;
- By email with scanned documents attached.
Have more questions?
Our sales team will be happy to assist you with any further enquiries.