Electronic invoice from ENERGO-PRO

Invoices are stored in electronic form on the email you provide - you can view or download them whenever you want.

Request an electronic invoice

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Electronic invoices are digitally signed and have the same legal value as paper invoices

You help protect nature — without unnecessary paper and waste.

Documentation

Necessary documents

Completed form - sample declaration

Documents provided by the client:

A copy of a document certifying the right of ownership or use (contract, power of attorney, etc.)

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Procedure

Update your correspondence details

Visit the Portalfor updating customer data

Enter your current data for the lot

Enter current phone and e-mailto request an e-invoice.

Request

Request an e-invoice today

Save time and receive your invoices quickly and conveniently by email.

Client Data Update Portal

Visit the ENERGO-PRO customer portal and register your current contact details

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Customer Service Center

At your disposal are 13 customer centers of ENERGO-PRO in North-East Bulgaria.

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By email with Qualified Electronic Signature (KEP)

You can send your documents to service@energo-pro.bg

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Information

Frequently Asked Questions

Do I need to register in a system?

No. It is enough to specify a valid email address.

How do I validate an electronic signature?

You can download the Configurator from the B-Trust website.

What should I do if I do not receive the electronic invoice?

Can you send me the electronic invoices from the beginning of the year or for a certain period back?

Information about invoices for the past period can be provided by the company after you request and pay for the service, according to the approved Price List of ENERGO-PRO in the amount of €1,02 /2 BGN incl. VAT. (for each copy of invoice). You can request the service at the email address service@energo-pro.bg and pay by bank transfer or at the Customer Service Center, with payment in cash.

How can I request an electronic invoice in the easiest and fastest way?

You can request an electronic invoice at: situ https://update.energo-pro.bg.

I pay online/with a payment order/with direct debit/. How do I get my invoice?

You can request an electronic invoice in one of the following ways:

- To the address: https://update.energo-pro.bg/

- By filling out a Correspondence Data Update Statement in a Customer Service Center convenient for you

- By filling out, scanning and sending a Statement of Data Update for Correspondence, signed with a qualified electronic signature (QE), to e-mail service@energo-pro.bg

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What should I do if I suspect that my electricity bill is incorrect?

Compare the readings for each tariff from your last invoice with the current tariff readings from your electricity meter. If you find that the current readings are lower than those on the invoice, this may be due to a reporting error.

If you think that your electricity meter does not measure the electricity consumed by you correctly or you find that an error has been made in reading, you can contact the electricity distribution company - Elektrodistribuenie North (for the territory of North-East Bulgaria).

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Can you notify me by email if there is an overdue invoice obligation?

Yes, you can register an email to receive notifications about an impending power outage in case of late payment on the website: situ https://update.energo-pro.bg/.

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Have more questions?

Our sales team will be happy to assist you with any further enquiries.