Frequently Asked Questions

By bank transfer, through:

• Direct debit — as the current obligation is paid by bank transfer, automatically, every month.
• Payment order — the amount due is transferred to the account of ENERGO-PRO Energy Services EAD, entered in the concluded contract or annex thereto (if any) as follows:
• in Unicredit Bulbank AD: IBAN:BG92UNCR70001523788098 and BIC: UNCRBGSF
• at DSK Bank AD: IBAN: BG42STSA93000021866917 and BIC: STSABGSF
• in UBB AD: IBAN: BG86UBBS81551008684513 and BIC: UBBSBGSF
• Important: In the basis of payment, indicate the invoice number and/or customer number.

Internet* via:

• Electronic banking through the website of your servicing bank
• Electronic payment system ERAU.bg (www.ePay.bg).
  
  * The amounts transferred in this way enter the system of “ENERGO-PRO” on the day following the payment.

In cash and on site in:

• EasyPay cases*
• The ENERGO-PRO Customer Service Center is convenient for you
  
  *The amounts transferred in this way enter the system of “ENERGO-PRO” on the day following the payment.

Our experts will look at the consumption profile (working hours, peaks, seasonality) and offer practical steps and suitable conditions so that you have more predictable expenseand Better control.

No — the process is completely free.

The process is simple and fully administratively provided by us. After submitting an application and providing the necessary documents, we carry out the transfer without interruption of the power supply.

Usually within 3-5 working days.

Yes — we have customized solutions and discounts for customers with multiple outlets or constant consumption. Contact us to get an individual offer.

We work with reliable partners to quickly restore power. If necessary, you can count on 24/7 support and up-to-date information on any outages.

Our experts will analyze the consumption and offer you solutions.

No — the process is completely free.

Our experts can analyze the consumption and offer you practical optimization guidelines according to the job and load profile.

Yes, we can offer green energy for sustainable business (optional and needs).

Yes, we supply electricity throughout the country.

Our experts will analyze the consumption and offer you solutions.

No — the process is completely free.

• consider a fixed tariff for a certain period
• negotiate the terms of the contract
• analyze your consumption (many printing houses do not have a clear picture for kWh/month)

• optimize the operation of machines (fewer starts)
• move part of busy processes outside peak hours
• replace energy-intensive equipment
• use fixed-price contracts for 6—12 months
• monitor peaks through energy monitoring

Watch:

• fixed or floating price
• contract term
• network fees and specific conditions
• whether there is a termination fee

The biggest expenses are created by:

• offset and digital machines
• compressors
• cooling systems
• Dryer/UV lamps
• multi-shift work

Large peak loads often increase network fees.

Yes, if desired, you can get 100% green energy.

Yes — we analyze the profiled work and give practical recommendations + suitable conditions for a more predictable cost.

Yes, we serve customers all over the country.

No, it's completely free.

No, the process is completely freefor you.

Yes — by optimizing the tariff plan, correctly distributing loads, setting temperature regimes, working on a schedule and monitoring peak hours. Contact the experts of ENERGO-PRO Energy Services for more information.

The main reasons are:

• energy-intensive equipment (ovens, coolers, refrigerating chambers);
• 24/7 operation of refrigeration and air conditioning systems;
• ineffective tariffs;
• outdated technique with high consumption.

Indicators of insufficient power are disconnection of fuses, voltage drops or difficulty starting large consumers at the same time.

It depends on the number and type of ovens, shock coolers, refrigerating chambers and additional machines. In most cases, a minimum of 25—40 kW is required, and for larger workshops — significantly more.

We guarantee:

• stable prices according to the contract;
• transparency in reporting;
• continuity of supply;
• professional support and service.

The procedure is quick and without interruption of the power supply. We carry out all administrative actions, including notifying EPs and operators.

No. The costs are clearly described in the contract — including energy price, access, transmission, balancing and other regulatory elements.

The price depends on:

• the selected product (fixed/floating/hybrid);
• stock quotes;
• consumption profile;
• the quantities;
• the term of the contract.

We provide transparent methodology and predictive calculations.

Yes. We can supply energy from renewable sources and guarantees of origin when the customer wishes to implement green policies or ESG objectives.

We offer fixed, floating and hybrid price products. The choice depends on the consumption, risk, budget and preferences of the customer.

Usually 15—30 days, without interruption of work.

Through an appropriate tariff plan, energy-efficient appliances and regular maintenance of refrigeration equipment.

With the right suppliers, no. The conditions are transparent and clear.

No. The change is administrative and does not affect the power supply.

Choose a plan according to your actual consumption and the need for a stable, predictable price.

Yes, we can offer you green energy for sustainable business.

Yes, we supply electricity throughout the country.

Our experts will analyze the consumption and offer you solutions.

No — the process is completely free.

Yes, our experts can perform an energy audit and recommend specific measures to reduce costs — from upgrading lighting to implementing energy monitoring systems.

ENERGO-PRO supports modern network infrastructure and 24/7 emergency monitoring and response system. Our teams respond in a timely manner to ensure a constant and safe supply of electricity.

No — the process is completely free.

The process is simple and fully administratively provided by us. After submitting an application and providing the necessary documents, we carry out the transfer without interruption of the power supply.

Yes, we can offer you green energy for sustainable business.

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Yes, we supply electricity throughout the country.

Our experts will analyze the consumption and offer you solutions.

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No — the process is completely free.

Usually within 3-5 working days.

Yes, we can offer you green energy for sustainable business.

Yes, we supply electricity throughout the country.

No — the process is completely free.

Usual 3—5 working days, without interrupting the power supply.

Usually within 3-5 working days.

Yes, in Bulgaria programs are periodically offered to help households and businesses with the installation of solar systems, energy efficiency and other green technologies.

Yes. Modern platforms allow access to data through a web browser or mobile application, including in real time and with automatic notifications in case of deviations or breakdowns.

• Reducing energy bills.
• Improved energy efficiency.
• Increased comfort and performance.
• Access to funding and subsidies (e.g. under European programmes).
• Compliance with legal requirements.

• Analysis of the consumption of electricity, heating, cooling, water and other resources.
• Evaluation of the efficiency of equipment, insulation, installations.
• Identifying weak spots and potential improvements.
• Recommendations for measures with projected savings, investments and returns.

The economic benefits include a reduction in electricity costs through intelligent charging and discharging of batteries, as well as increased efficiency of facilities. The return depends on the size of the system and the specific conditions, but usually customers begin to see results within 6 to 18 months.

Based on your actual consumption and working hours.

Yes. ENERGO-PRO offers the possibility of supplying electricity from renewable sources if your company wants to improve its sustainability and demonstrate a commitment to the environment.

The terms are flexible — usually 12 months, but shorter or longer periods can also be negotiated, according to the wishes of the client.

There is no fixed minimum consumption. ENERGO-PRO works with both small and medium-sized companies and large industrial customers, and the conditions are adapted to your needs.

No. The change of electricity provider is free of charge. There are no fees to ENERGO-PRO.

It usually takes between 10 and 30 days, depending on the status of the documents and the interaction with the electricity distribution network operator.

Yes, all non-domestic consumers (companies, institutions, etc.) are required by law to purchase electricity from the free market. ENERGO-PRO offers full assistance in the transfer from regulated to free market.

• Reduction of carbon emissions
• Cleaner environment
• Lower costs in the long term
• Reduced dependence on fossil fuels
• Support for sustainable development

Yes, in Bulgaria programs are periodically offered to help households and businesses with the installation of solar systems, energy efficiency and other green technologies.

Contact our business customer team — we will prepare an individual offer and advise you on an optimal green solution.

Yes, the legislation allows households and businesses to become “producing consumers” and sell the surplus to the electricity distribution grid.

The energy company issues a guarantee of origin certifying that your electricity is produced entirely from renewable sources.

Initial investments may be higher, but thanks to technological advances and government subsidies, prices are becoming more affordable. In the long run, you may even save.

• Installation of photovoltaic panels on the roof;
• Use of energy-efficient appliances;
• Charging appliances with clean energy from suppliers that offer renewable electricity;
• Improve insulation at home to reduce the need for heating;
• Use of electric cars charged from renewable sources.

It is best to start with an energy audit or consultation with ENERGO-PRO to offer you a suitable configuration according to your needs and budget.

Data security is a priority. Most systems use encryption, secure access, and cloud infrastructure to ensure privacy and reliability.

Yes. Modern platforms allow access to data through a web browser or mobile application, including in real time and with automatic notifications in case of deviations or breakdowns.

The price depends on the scope — small sites can start with solutions of several hundred leva, while for enterprises the investment may be greater. In many cases, the system pays off within 6—24 months through savings.

Most often — measuring devices (electricity meters, sensors), communication module (GSM, LAN, LoRa, etc.) and software platform for visualization and analysis. There are both ready-made solutions and the possibility of individual configuration.

Typical parameters include:

• Electricity consumption (kWh)
• Current, voltage, frequency
• Temperature, humidity (in building automation)
• Consumption of water, gas and heat
• Presence of peak loads and inefficient periods

Everyone from apartment owners to large industrial enterprises, retail chains, hospitals, schools and municipalities. Systems can be adapted according to scale and needs.

Energy monitoring is the collection and monitoring of data, while energy management also involves making decisions and actions to increase efficiency based on this data.


Only licensed energy auditors registered with the Agency for Sustainable Energy Development (AUER) in Bulgaria.

The price depends on:

• Size and type of building/enterprise.
  
• Level of detail (basic, complete, specialized).
  
• The approval of the company auditor.

For small buildings — from a few hundred leva, for large sites — it can reach thousands.

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• Reducing energy bills.
• Improved energy efficiency.
• Increased comfort and performance.
• Access to funding and subsidies (e.g. under European programmes).
• Compliance with legal requirements.

• Analysis of the consumption of electricity, heating, cooling, water and other resources.
• Evaluation of the efficiency of equipment, insulation, installations.
• Identifying weak spots and potential improvements.
• Recommendations for measures with projected savings, investments and returns.

Only licensed experts registered in the register of the Agency for Sustainable Energy Development (AUER). When choosing a company/auditor, it is important to check their legitimacy.

• These are concrete suggestions for improvement — for example:
• Replacement of window frames;
• Laying thermal insulation;
• Replacing lighting with LED;
• Improvement of heating or air conditioning system;
• Installation of RES (photovoltaics, heat pumps).

• Reduction of electricity and heating costs;
• Improving internal comfort;
• Higher value of the property;
• Compliance with legal requirements;
• Better sustainability and less carbon emissions

The price depends on:

• Type and size of the building
• Type of audit (for certification, for efficiency, for industrial systems)
• Necessary measurements and complexity
• Approximate prices: from 300 BGN for small sites to several thousand BGN for large buildings and enterprises.

It depends on the size and complexity of the object. For a single-family house — usually 1-3 days. For a large building or industrial site — from a few days to several weeks.

Yes, in certain cases:

• When commissioning a new building;
• When selling or renting buildings;
• For public buildings with an area above a certain threshold (e.g. 250 sq.m);
• For large enterprises (under the energy law).

• Owners of buildings (residential, public, commercial);
• Businesses and industrial enterprises;
• Municipalities and state institutions;
• Anyone who wishes to reduce their energy costs or obtain an energy certificate.

Yes. After the implementation of the measures, we can carry out constant monitoring of consumption to ensure that the savings are maintained over time.

Yes, this is the most optimal solution. Solar panels reduce electricity costs and efficiency measures ensure that energy is used as wisely as possible.

• Contact our team for consultation;
• We carry out an energy audit;
• We draw up an optimization plan;
• We assist in the financing and implementation of the measures.

Yes. We develop individual strategies for industrial enterprises, hotels and office buildings. This includes consumption analysis, system automation and the implementation of advanced energy technologies.

Yes. Energy efficiency programs are regularly opened in Bulgaria — both for households and business customers. We offer full assistance in applying for grants and grants.

In most cases, the investment pays off within 3 to 7 years, after which the saved costs remain net profit.