How to become an ENERGO-PRO customer
Batch transfer
Moving to a new home? Transfer a batch without a power outage.
Joining the network
Register your new facility to be included in the ENERGO-PRO system and get a reliable electricity supply.
How the regulated market works
Prices and conditions for electricity supply are determined by a state regulator rather than through free negotiation between suppliers and consumers.
The national regulatory authority is the Energy and Water Regulatory Commission (EWRC), which exercises control over prices and supplies.
The powers of the EWRC are set out in the Energy Act, and its decisions are public and available to www.dker.bg.
Quick access to your services
About ENERGO-PRO Sales
ENERGO-PRO Sales supplies electricity to residential and non-residential customers in nine regions of northeastern Bulgaria and has 13 customer service centers in 11 cities.
Frequently Asked Questions
It is necessary to transfer the electricity batch in your own name within 30 days. Please bear in mind that if you do not enter into a contractual relationship for the sale of electricity, you will not be able to receive information about the object of consumption, including requesting inquiries, making signals and inquiries, requesting additional services to ENERGO-PRO Sales AD.
Information on current electricity prices can be found at Prices and tariffs.
- Online at web address: https://vp.energo-pro.bg/;
- By calling the phone 0700 800 61;
- By sending an email: service@energo-pro.bg;
- On site in consultation with our specialist in Customer Service Center;
- On site through consultation with an employee in the offices of our partners — EasyPay and Bulgarian Post.
Information about the payment period for your electricity bill can be found most quickly in the following ways:
- Online at: https://vp.energo-pro.bg/
- In the issued invoice for the relevant period;
- If you are a domestic customer of an end supplier, you can find information Electricity payment schedule
- In consultation with our telephone operator 0700 800 61;
You must pay the overdue electricity obligations, along with the accrued statutory default interest and the costs of interrupting and restoring the power supply.
ENERGO-PRO provides its customers with the following payment channels for electricity bills:
By bank transfer through:
- Direct Debit — the current obligation is paid from your bank account, automatically, every month. You can declare your desire to switch to direct debit payment by filling out a form at your servicing bank;
- ATM — the BPay function is selected from the device and the Commercial Identification Code of ENERGO-PRO is indicated: 50003;
- Payment order — the amount due is transferred to the account of ENERGO-PRO at UniCredit Bulbank AD, IBAN: BG80UNCR70001523953311, BIC: UNCRBGSF. In the basis of payment, indicate a customer number.
Cash on site in:
- Convenient for you customer service center of ENERGO-PRO;
- The post offices of Bulgarian Post;
- EasyPay cash desks
Important! In accordance with the Law on Limitation of Cash Payments, the amount deposited at the cash register may not exceed BGN 10,000.
By Internet:
- Online at: https://vp.energo-pro.bg/
- Electronic payment system ERAU.bg.
- Electronic banking through the website of your servicing bank;
Important!For security reasons, ENERGO-PRO has set a limit for customers paying by card through its website. The amount transferred cannot be more than BGN 1 000.
- For domestic customers, the company provides standard and express power restoration service, according to the Price List of ENERGO-PRO Sales AD. In normal service, the power supply is restored within 12 hours of the next working day. In the case of the express service, the power supply is refunded on the working day on which the amounts due were paid, only on condition that the payment was made before 18:00.
- For customers of the Provider of last resort, the company provides standard and express power restoration service, according to the Price List of ENERGO-PRO Sales AD, in its capacity as DPI. They are executed according to the deadlines of the network operator.
The service of changing the electricity provider is not accompanied by a fee.
ENERGO-PRO provides its customers with the following payment channels for electricity bills:
By bank transfer through:
- Direct Debit — the current obligation is paid from your bank account, automatically, every month. You can declare your desire to switch to direct debit payment by filling out a form at your servicing bank;
- ATM — the BPay function is selected from the device and the Commercial Identification Code of ENERGO-PRO is indicated: 50003;
- Payment order — the amount due is transferred to the account of ENERGO-PRO at UniCredit Bulbank AD, IBAN: BG80UNCR70001523953311, BIC: UNCRBGSF. In the basis of payment, indicate a customer number.
Cash on site in:
- Convenient for you customer service center of ENERGO-PRO;
- The post offices of Bulgarian Post;
- EasyPay cash desks
Important! In accordance with the Law on Limitation of Cash Payments, the amount deposited at the cash desk may not exceed BGN 10 000. Via the Internet:
- Online at: https://vp.energo-pro.bg/
- Electronic payment system ERAU.bg.
- Electronic banking through the website of your servicing bank;
Important! For security reasons, ENERGO-PRO has set a limit for customers paying by card through its website. The amount transferred cannot be more than BGN 1 000.
The free market, like any other competitive market, gives customers the opportunity to choose their own electricity supplier. The introduction of competition leads to real and lower market prices, improved efficiency and service. Customers can negotiate the price of electricity and the terms of the contract with the supplier.
It is necessary to terminate your contractual relationship with the company for thisspecific object by completing and filing an Application for Termination of Contractual Relations with a Final Supplier in one of the following ways:
- Online, as the Application should be signed with a qualified electronic signature (QE) and sent to the email service@energo-pro.bg;
- On site in a customer service center convenient for you;
- By conventional mail with notarization of the signature laid on the Application.
After registering the request, we will also prepare an invoice for your last obligation. The contract for the sale of electricity is terminated after payment of all obligations, including the invoice for your last obligation for the specific object.
If you do not terminate your contract, you continue to be a customer of the company for this property and any obligations incurred by subsequent users of the property/site will be charged to you.
The customer number is a 10-digit number with which we can identify you as a customer and provide you with information and services offered by the company. Your customer number is also needed when paying obligations for consumed electricity.
Your customer number is entered in each invoice issued by the company for consumed electricity.
The subscriber number indicates the object for which ENERGO-PRO Sales supplies you with electricity. For example, if you are a customer of the company for two objects, you will have two different subscriber numbers.
You can quickly and easily update your communication data with ENERGO-PRO at: update.energo-pro.bg.
The WIN/Z-number is an alphanumeric code identifying the object of consumption.
You can update your personal data in one of the following ways:
- By sending to our e-mail service@energo-pro.bg a completed and signed with a qualified electronic signature (KEP) declaration for updating customer data;
- By sending to the address Varna, 258 Vladislav Varnenchik Blvd., for ENERGO-PRO Sales AD a completed and signed paper declaration for updating customer data;
- On site in a customer service center convenient for you.
Compare the readings for each tariff from your last invoice with the current tariff readings from your electricity meter. If you find that the current readings are lower than those on the invoice, this may be due to a reporting error.
If you think that your electricity meter does not measure the electricity consumed by you correctly or you find that an error has been made in reading, you can contact the electricity distribution company - Elektrodistribuenie North (for the territory of North-East Bulgaria).
For Individuals you should contact your servicing bank. The bank will notify us of the change in the payment method.
For Legal Entities it is necessary to provide us with Consent for direct debit certified by your servicing bank.
The accrual of interest is the generally accepted way of acting in case of delayed performance of a monetary obligation. The compensation for late payment is the statutory interest, the amount of which is determined by the Council of Ministers under the provisions of the Law on Obligations and Contracts.
Yes, you can register an email to receive notifications about an impending power outage in case of late payment on the website: situ https://update.energo-pro.bg/.
Have more questions?
Our sales team will be happy to assist you with any further enquiries.
Trusted electricity supplier in Bulgaria
