Специалист Връзки с клиенти - писмена кореспонденция

S_CR_VN_190226

Varna

ENERGO-PRO Varna EAD

Directorate:

Customer Service

Department:

Contact with customers

Application deadline:

5.3.2026

Only candidates who have been approved based on their documents will be invited for an interview.

See the full job profile below

smiling woman working on laptop in modern office environment

Информация

Накратко за позицията

Кандидатствайте с автобиография не по-късно от

5.3.26

Duties and responsibilities

Регистрира, обработва, пренасочва и отговаря писмено по заявления за услуги, оплаквания и жалби на клиенти;
Приема, обработва и изготвя отговори писмено на постъпили запитвания по жалби на клиенти от КЕВР, Държавна и административна власт, колективни жалби;
Приема, обработва и изготвя отговор на постъпили запитвания/жалби на клиенти по електронна поща;
Изготвя типови документи, свързани с изпълнението на заявени услуги;
Поддържа и съхранява в добро състояние централен архив на постъпили документи от клиенти и институции;
Осъществява ежедневен контрол върху заявленията и следи за изпълнението им в срок;
Актуализира клиентски данни.

Requirements for the candidate

Basic requirements

Средно или висше образование;
Предишен опит за работа с документи и оформяне на официална кореспонденция ще се считат за предимство;
Отлично владеене на български език – граматика и лексика.

Технически умения

Напреднало ниво на работа с MS Office – отлично боравене с Word.

Other skills

Изпълнение на задачите качествено и в срок;
Умение за работа в екип и под напрежение;
Аналитично мислене, решаване на проблеми, внимание към детайлите;
Добра комуникативност и адаптивност към промени.

Become part of ENERGO-PRO!

Charge your career!

Advantages

What do you get

Smiling woman holding a white mug and writing in an open notebook at a wooden table with a laptop.

Woman smiling while working on a laptop and holding papers in a bright office.

Smiling man with glasses sitting at desk holding a coffee cup and looking at his smartphone in a bright office.

Two businesswomen collaborating in an office, one sitting and holding a tablet while the other stands and points at it.

Working hours and leave

+ 10 additional days per year when studying in a specialty close to and related to the position held
+ Additional days of leave for an internship in the energy sector over 5 years
+ Additional days of leave for two or more children up to 18 years (for mothers)
Remote work, according to internal policy - up to 40% of working days, only for administrative positions, after approval by the Direct Supervisor, valid after the first year of appointment.

Financial incentives and bonuses

Food vouchers worth 102.26€.
Annual bonus for results achieved
“Refer a candidate” bonus — recommend a candidate for a job and receive a one-time bonus after his appointment and successful passing of a probationary period
Additional lump sums for Christmas, Easter and the holiday “Energy Day”
Benefits higher than those provided for in the Labor Code in case of overtime, domestic duty and retirement

Health and social benefits

Additional benefits in case of illness for more than 30 days of hospital
One-time assistance when giving birth to a child
Additional health insurance for the employee with the possibility of providing for a family member
Treatment Fund — for employees and their families in complex and life-threatening diseases
Security, stability and development!

Partner and Corporate Preferences

Preferential prices for Multisport cards
Preferential conditions in a large part of banking institutions for employees
Holiday home in Varna at preferential prices for employees and their families
Internal and external training related to the performance of the position
Collective agreement

Discover your future with us...

Apply with a resume no later than:

5.3.2026

Successivo! We'll be in touch soon.

Something went wrong while submitting.