ENERGO-PRO digitizes part of the services in the Customer Service Centers

The electrification of the processes in the provision of services is among the main priorities of ENERGO-PRO in the conditions of the covid pandemic. One of the latest optimizations in this direction is the commissioning of tablets when signing part of the documents at all counters in the Customer Service Centers (CSOC) in the territory served by the company. This step is part of the stages of the Virtual Customer Service Center project. The earlier stages of the project made it possible to request services, submit documents and track the status of implementation through a dedicated platform https://my.energo-pro.bgat the start of the procedure for connection to the electricity distribution network in North-East Bulgaria.

At the moment, the following documents can be signed with a tablet in the CSC:

”” Contract for the supply of electricity on a free market.

”” Applications for exploration and connection to the electricity distribution network of ERP North.

The digitization of part of the processes in the CPC will reduce the load on the Customer Service Centers. With the development of the electronic portal of applications for accession, the process of applying for these services will be simplified. A relief for customers is the elimination of the need to fill out paper applications and print the documents, as well as the possibility of electronically tracking the performance of their service subsequently, without visiting a physical office. The desired effect is speed, traceability, creation of an electronic archive, as well as environmental friendliness by reducing paper consumption.

Each customer can now also request a PIC code in the Customer Service Center and submit their application for joining independently online. As the digitization of processes advances, tablets will be used for other services in the future.