ENERGO-PRO promotes the use of electronic communication channels with the company

The service centers of ENERGO-PRO continue to operate in the conditions of partial closure of the state. Regular disinfection is carried out on the premises and all anti-epidemic measures are observed.

Considering the growing need for offline, online service, ENERGO-PRO offers and encourages the use of electronic channels to receive information from its customers. In many cases, they successfully replace the need to visit a company customer center and are preferable in order to limit the spread of the coronavirus.

One of the electronic services of ENERGO-PRO, which enjoys increasing interest, is checking and paying an electricity bill through the company's website. On the home page www.energo-pro.bgis also an active game with prizes for further promotion of the service and dropping the need to visit an office in order to pay the monthly bill.

ENERGO-PRO also provides other cashless ways to pay monthly bills for consumed electricity — by bank transfer via direct debit, ATM or by payment order; via the Internet through electronic banking through the website of the servicing bank or through the electronic payment system ERAU.bg.

Other preferred online services for non-profit users are the Consumer Information Portal, available at https://portal.energo-pro-sales.bg/and Online update of customer data at: https://update.energo-pro.bg/. The information portal gives them the opportunity to check the size of their monthly bill for a period of three years back and to compare and analyze in a convenient graphical form their consumption. To access the portal, only an invoice number from the last year and a customer number are required. Customer data that can be updated are: phone, correspondence address or email.

The ENERGO-PRO website can also be useful to customers with access to modules for checking payment schedule, reporting schedule, dates and times of planned interruptions, application for electronic invoice. Answers to frequently asked questions are available on the homepage of the electricity supply company ENERGO-PRO Sales, and in case of need of additional information, customers are at their disposal email service@energo-pro.bgand 24-hour phone 0700 800 61. The answers to network questions are published on the homepage of the electricity distribution company ERP North, and for contacts customers can contact info@erpsever.bgor on the round-the-clock phone 0700 161 61.