ENERGO-PRO offers batch change online
Customers of the company can win a tablet or voucher when purchasing a PIK for access to the Virtual Service Center
In the period 24 October — 1 December 2022 ENERGO-PRO organizes a raffle for all applicants for Personal Identification Code (PIC) for using the digital services of the Virtual Customer Service Center. Participation in the raffle takes place from the homepage of the company https://www.energo-pro.bg/bg,as well as at: https://www.energo-pro.bg/bg/kampanii/igra-vzemi-pik-i-specheli.
In the ENERGO-PRO Virtual Center at the same time as using remote services, users have free access (without registration) to various reports for each of the three companies in the ENERGO-PRO Varna group. At https://my.energo-pro.bg/, in addition to requesting services digitally, customers can check their account with one click, get informed about the payment and reporting schedule, planned power outages, request quotes, electronic invoices, update their data and more. The issuance of the PIK is carried out once, in person or through an authorized person, in a physical Service Center of the company. Access to the Virtual Customer Service Center portal and receiving a PIK are free of charge.
The portfolio of digital services of ENERGO-PRO is constantly increasing for the convenience of customers. The latest addition in the Virtual Service Center is that when changing a batch of a household customer, customers do not need to fill out a paper application for entering into a contractual relationship. The information is applied digitally by the employee at the counter, which greatly facilitates the process. By visiting the Customer Service Center, each visitor can request a PIC, with the receipt of which to continue using the digital services in the Virtual Service Center from the convenience of their personal digital device in the home or office, for example. Most often, the PIK is used to navigate and track the procedure for joining the electricity distribution network, which takes place in several steps and requires the submission of a number of documents. The digital service in this case provides an online opportunity to start and track the process, minimizing the physical visit to a company office.
The goal of ENERGO-PRO is to maximally facilitate the access of customers to information and services. Online services provide a high level of transparency throughout the process of joining the electricity distribution network in North-East Bulgaria. The goal is to minimize the risks of bad practices by unauthorized consultants who speculate and abuse on behalf of the company. The development of digitalization in service will continue to be a priority of the company in order to save time and ensure maximum convenience for users.
