ENERGO-PRO registers 17% growth in cashless payments

Changing consumer habits in the emergency situation is taken into account by ENERGO-PRO. Many customers prefer to stay at home and use digital channels to connect with the company. There was a 17% increase in online or bank payments in the last five weeks compared to the same period last year. There is also growth in the services realized through the company's call center. For the month of March 2020 alone, customers served through this channel were 18% more.

Putting the health and safety of its customers and employees as a top priority, the company has repeatedly called for limiting visits to customer centers to urgent ones, calling for the use of online channels to pay electricity bills and request services. The result is a reduction of nearly 40% in visits to ENERGO-PRO service centers and an increase of more than 5% in online service requests. In order to avoid the gathering of many people in one place, which often happens in Varna, the company invites customers, if necessary to visit the Service Center, to use the one located on the ground floor of Tower G in Varna Towers, Blvd. Vladislav Varnenchik 258. The center provides the convenience of customers to park for free up to 2 hours at level -1 in the administrative building. The customer service centers in Varna at ul. Oborishte 13A and ul. Virgo 2.

Due to the difficult economic situation, in support of electricity consumers with financial difficulties, for the period of the state of emergency ENERGO-PRO has granted the applications for deferred repayment of obligations of the applied domestic and commercial customers who meet the rescheduling criteria. The company reminds all its customers of the importance of taking responsible behavior in times of crisis. In order to guarantee the stability of the electricity system, the company calls for the regular payment of monthly obligations, providing for maximum relief agreements to reschedule payments for the most financially disadvantaged.