Customers of ENERGO-PRO's digital services are steadily increasing

The service of online payment of electricity bills through the virtual POS terminal of ENERGO-PRO has already established itself as the preferred means of payment of customers. Over the past two years, users of the service have almost doubled, with transactions at https://vp.energo-pro.bg/They are close to 25,000 a month. The accessibility of the Virtual POS Terminal from any electronic device with Internet connectivity such as a computer, laptop, tablet, phone, allows the online payment of electricity bills to be carried out conveniently and in seconds. Payment by card via the Internet is increasingly a convenience sought by customers, thus eliminating the need for a physical visit to an office or partner of the company.

The company's data shows that the number of domestic consumers who wished to receive an invoice electronically from the energy company increased by more than 52% in a year and a half. In order to preserve the security of customers, it is important that they ensure that these documents arrive from the official e-mail addresses with Internet domains of ENERGO-PRO.

ENERGO-PRO's customer data update campaign, which is active on the company's website, has reported since the beginning of the year 8200 new additions of customer contact emails/phones in the system. 1470 monthly average is the number of update requests through the electronic portal https://update.energo-pro.bg/. Correct data on contact with customers increases the efficiency and quality of communication with them about the service provided.

On its websites, the company provides a convenient opportunity through easily accessible buttons to access digitized reference information for customers — check and bill payment, payment schedules and reporting, planned power outages in connection with activities for prevention, repairs and modernization of the network. They are accessible from the companies' homepages and are updated on a daily basis. Again there is a link to the portal specially developed for domestic customers https://portal.energo-pro-sales.bg/with information on electricity consumption for three years back.

Digital channels with customer information and services are gathered in one place in the ENERGO-PRO Virtual Customer Service Center, accessible via the MyEnergo-PRO button on the home page https://www.energo-pro.bg/bg.