MyEnergo-PRO is the new name of the ENERGO-PRO Virtual Customer Service Center

The ENERGO-PRO customer portal at https://my.energo-pro.bg/login, intended for online service, is now available to all customers of the energy company. The virtual center, created a year and a half ago for the convenience of users, has a new name — MyEnergo-Pro. In order to benefit remotely from the services offered by the three companies of the Group, customers need to obtain a personal identification code issued once in one of the physical service centers of ENERGO-PRO. With it, they can access the portal and request services or submit documents completely online from anywhere in the country with Internet access.

At the same time as using remote services, users have free access (without registration) to various reports for each of the three companies in the ENERGO-PRO Varna group. For convenience, they are divided into separate sections bearing the name of each of the companies. Thus, customers can quickly and conveniently check their account, payment and reporting schedule, planned power outages, access the portals of the three companies providing heterogeneous reports, request quotes, electronic invoices, update their data and more with one click.

Along with enriching the services offered in the Virtual Service Center, a link to the platform is displayed in the main menu on the main page of ENERGO-PRO Varna, with a MyEnergo-PRO button for easier access for customers. In each of the websites of the three service companies of the Group, an e-Services section has been created, from which any user can also directly visit the online portal and remotely benefit from the services and information available in it.

With the launch of the MyEnergo-PRO portal and the addition of the services offered in it, ENERGO-PRO strengthens its targeted policy of digitization of the services it offers, entirely for the benefit and convenience of its customers. The company will continue to expand the range of remote service capabilities in the portal, thereby saving users the time and money needed to visit the physical customer centers.