The ENERGO-PRO call center serves its 8 millionth customer
The company provided an “energy check” to a customer who used the company's service on the national line 0700 161 61
ENERGO-PRO provided an “energy check” to its eight millionth customer who called the company's national hotline 0700 1 61 61. The company will assume costs for electricity consumed by the lucky one worth BGN 200. The eight millionth call was received on March 23, 2016 at 10:50 a.m. The first bill that will cover the voucher of the profitable family is the one for April, issued days ago by the energy company. The remainder of the check value will be used to cover subsequent household bills until the amount is exhausted.
Today, 20.04.2016, the manager of ENERGO-PRO Varna Stefan Abadzhiev handed the energy check to the winning client Helia Dimitrova Todorova from the city of Shumen. During the meeting with the representatives of the electricity company, Ms. Todorova shared: “It was a big surprise that I am the 8 millionth customer of ENERGO-PRO. The prize will benefit my family budget. I'm glad I was the lucky one.”
The company, which serves North-Eastern Bulgaria, is the first in the electricity sector in the country, which at the end of 2006 introduced service to its customers through a single telephone number.
“For 10 years we have been developing the services of the Center. We have created better opportunities for our customers to obtain information and provide services. At the beginning of 2016, we introduced a new national hotline*6161 for information on the free electricity market”, explained Daniela Dimitrova, Head of the ENERGO-PRO Telephone Center.
The call center has two automatic lines - for priority service when reporting an emergency and an automatic line for checking the electricity bill. For consultation on issues related to electricity consumption, a direct contact with the operator is available.
Additionally, through the Call Center, customers can use various services that ENERGO-PRO provides, as well as information about upcoming planned interruptions in their area. By calling 0700 1 61 61, they can familiarize themselves with their monthly reporting schedule, learn the different alternative methods that the company offers to pay for the electricity they consume, useful information about all products and services, etc.
The largest number of customer calls handled within 24 hours since the beginning of 2016 was 7,383, including calls with an operator and used automatic services. Most often, the requested information continues to be related to the amount of accounts and upcoming payments.
ENERGO-PRO constantly improves the channels of service and exchange of information with customers, implementing the latest technologies. At the end of 2015, the software of the company's Call Center was completely updated. Earlier this year, the company implemented a portal for the conclusion of a contract for the supply of electricity via the Internet — www.kupitok.bg, and since April 1, it has also developed an online service for domestic customers, who can electronically submit applications for the change of electricity supplier - online.energo-pro.bg.
