The ENERGO-PRO call center registers its 7 millionth customer

The company provided an “energy voucher” to the customer who used the company's service on 0700 161 61

ENERGO-PRO provided an “energy voucher” to its seven millionth customer who called the company's single telephone number 0700 161 61. The company will take over the electricity consumption of the lucky ones worth BGN 200. The 7 millionth call was received on September 26, 2014 at 7:47 p.m.

The winner is Filip Bogdanov from Veliko Tarnovo. Here is what his wife shared: “I called the ENERGO-PRO call center to check our electricity bill. The operator very kindly and in detail explained to me everything that interested me. I was on the phone again when ENERGO-PRO called us that we had won an energy check, so the luck is also mine. I wish everyone such a chance to win and warm up for a few months for free.” The first account that will cover the voucher of the winning family will be the one for October.

The company, which serves Northeastern Bulgaria, is the first in the electricity sector in the country, which at the beginning of 2007 introduced service to its customers through a single telephone number.

“After the launch of this major project, we have significantly improved the work of the Center by creating better opportunities for our clients to receive and transmit information.”, explained Maria Dimitrova, Director of Customer Service at ENERGO-PRO.

The call center has two automatic lines and a direct connection to an operator:

- Priority service line when reporting an emergency; - Automatic line for checking the electricity bill; - Consultation on issues and services directly with an operator.

Additionally, through the Call Center, customers can use various services that ENERGO-PRO provides, as well as information about upcoming planned interruptions in their area. With just one call to 0700 161 61, they can familiarize themselves with their monthly reporting schedule, learn the different alternative methods that the company offers to pay for the electricity they consume, useful information about all products and services, etc.

The call center staff are fully trained to provide advice on increasing energy efficiency, as well as to advise clients on the growing free market for contracting electricity supply.

The largest number of customer calls within 24 hours is 3664. Respectively, the most frequently requested information continues to be related to the amount of invoices and upcoming payments.

In its desire to improve the service of its customers, ENERGO-PRO will continue to offer quality services and provide convenient channels for information exchange in the future.