ENERGO-PRO introduces Viber as an additional channel for customer communication
ENERGO-PRO is introducing Viber as an additional channel for sending important information to its customers. The first messages will be sent as part of a campaign to update contact details.
Through Viber and SMS, the company will remind customers of the importance of providing contact information, which facilitates communication and ensures that important service-related information reaches them in a timely manner. Messages will be sent to customers who have not provided an email address. Existing communication channels remain active, with Viber being introduced as an additional option for sending information.
Customers can also request or update their contact details online via the customer portal https://update.energo-pro.bg/. Residential customers of ENERGO-PRO Sales who have not yet provided a phone number and/or email address can also submit the missing information at any EasyPay office.
The introduction of Viber is part of ENERGO-PRO's efforts to offer more convenient and accessible ways to communicate. In the first phase, the channel will be used for notifications related to updating customer data, as well as for information regarding regulatory changes when necessary.
In the future, the company plans to expand the use of Viber to include other messages related to customer service and contractual relationships.
With this new channel, ENERGO-PRO continues to develop its communication with customers, striving to provide them with timely and useful information in a convenient and accessible way.
