Nearly 154,000 customers were served on the phone of ENERGO-PRO Sales in one year

Since the introduction of the new 24-hour telephone line for questions and alerts 0700 800 61 a year ago, ENERGO-PRO has reported nearly 154,000 calls from customers to this number. The line serves the power supply company ENERGO-PRO Sales since April 12, 2018. Customers are contacted on 0700 1 61 61 for questions concerning the network company ERP North. This number has been in operation since 2006 and has served more than 9 million users to date.

The division of the telephone lines of the two companies was carried out in response to the legal requirement of the European legislation to separate the electricity supply and distribution company within the company.

On the number 0700 800 61 customers of ENERGO-PRO Sales can get the following information:

• Checking an electricity bill in a regulated market;

• Order and ways of paying for electricity;

• Procedures for updating customer data when acquiring or selling a property;

• Procedures, terms and prices of the offered services according to the price list for ENERGO-PRO Sales AD.

On the number 0700 161 61 customers of Elektrodistribuenie Sever can contact the company for:

• Providing an emergency alert;

• Report on planned power outages;

• Electricity accounting schedule;

• Submission of an anonymous signal about the theft of electricity;

• Procedures, terms and prices of the offered services according to the price list for Elektrodistribuenie North AD;

• Account verification with Elektrodistribuenie Sever AD;

• Requirements and ways of connecting to the electricity distribution network;

• Inquiry about the procedure for entering the free market.

Operators of both telephone lines are available to customers for alerts and inquiries 24 hours a day.