ENERGO-PRO noted a growth in customers who use electronic channels to communicate with the company

In 2017, the number of customers to whom the company sends electronic invoices increased by 20%

For a year now, ENERGO-PRO has been providing its customers with the possibility of online registration by mobile phone or email as a way to receive notifications of overdue obligations. The service is completely free. Access to the module for registering a mobile number or e-mail notification is provided on the homepage of ENERGO-PRO www.energo-pro.bg.

Informing customers of unpaid bills before the power outage date prevents the payment of an additional reconnection fee. To date, more than half a million customers of the company have provided their contact details and, if necessary, can receive notifications of arrears. More than 95% of the reported customers manage to repay their obligation on time and there is no power outage. The service for receiving notifications in case of arrears can also be requested by everyone who has a change in data on their customer number. The update of customer data improves the communication between customers and ENERGO-PRO and is carried out within a minute with the completion of several lines.

“Account Verification” is a functionality of the website www.energo-pro.bg, which registers over half a million visits per month. Along with the use of this module, ENERGO-PRO customers have the opportunity to make an online report on the electricity consumed by them for three years back. Verification is possible through the specially created portal for domestic customers of the company. The portal is easily accessible from the homepage of ENERGO-PRO - www.energo-pro.bg. It is necessary to enter only the individual customer number, as well as the invoice number of the last 12 months. A data graph provides a month-by-month reference for amounts paid or consumed electricity for a selected one-year period within the last three years.

The number of ENERGO-PRO customers choosing to receive a paperless invoice is increasing. The company sends an electronic document on the consumed electricity monthly to more than 58,000 customers. To request an electronic invoice, it is sufficient to fill in a sample declaration, available from a link on the homepage of ENERGO-PRO. The completed declaration can be sent scanned to service@energo-pro.bg or submitted to the most convenient ENERGO-PRO Customer Service Center.

For the use of the online functionalities of the company's website and for any questions related to the consumption of electricity available to customers is the 24 hour telephone line of ENERGO-PRO 0700 1 61 61.