ENERGO-PRO warns of abuse by former employees

ENERGO-PRO signals an increasing number of cases in which the company's clients are advised to file complaints with the institutions (KEVR)against the electricity distribution company of the Group concerning their proposed method of connection to the grid. Most often, these are files and complaints filed by former employees of the company, in the role of proxies of their clients. In most cases, the decisions are in favor of ENERGO-PRO with the conclusion that all procedures and legal requirements have been complied with. Opinions on the conditions of connection shall be drawn up after a careful analysis of the network structure and taking into account the geographical location of the site and the technical possibilities and means of connection.

The network company ERP North recommends that in all matters concerning connection to the electricity distribution network in North-East Bulgaria you should contact the official communication channels with the company — 24-hour telephone line 0700 16161, e-mailinfo@erpsever.bg, as well as in the Customer Service Centershttps://erpsever.bg/bg/kontakti. The company has not authorized external firms to provide advice on the topic of accessions in the licensing territory of ERP North. In this section of the site are published in detail the steps that need to be taken in different cases, and additionally the most reliable and up-to-date information about the specific objects can be obtained only from current employees of the company in the indicated contact way — in the Customer Service Centers. Unregulated contacts mislead customers and pose a risk of corruption and fraud. Once the accession procedure has been launched, ERP North provides the possibility of online tracking in a virtual portal (VCSOK) at the Internet addresshttps://my.energo-pro.bg/, which makes the process transparent and facilitates communication with the company.