ENERGO-PRO recommends the use of online services

In connection with the recommendations of the National Operational Headquarters to combat the spread of COVID-19 and in the conditions of increased measures to prevent infection in the country and worldwide, ENERGO-PRO recommends that its customers limit their visits to the Customer Service Centers using the following remote service options:

• Payment of monthly bills automatically by direct debit request at servicing bank or through electronic and banking;
• Checking the energy consumed for domestic subscribers for 36 months back at: https://portal.energo-pro-sales.bg/;
• Domestic customers can request a change in phone and contact email or request an electronic invoice at: https://update.energo-pro.bg/;
• Inquiries regarding the monthly bill, invoices and payments can be made to the email address service@energo-pro.bgor by phone 0700 800 61;
• Inquiries regarding the report, reporting schedule, health of commercial metering devices (electricity meters) can be made to the e-mail address info@erpsever.bgor phone 0700 161 61;
• Declarations for updating the provided power can be sent to the postal address: Gr. Varna, blvd. Vl. Varnenchik, 258, Tower D or by e-mail in the presence of a qualified electronic signature (KEP);
• Written inquiries to the companies of the ENERGO-PRO group can be sent to the postal address: Gr. Varna, blvd. Vl. Varnenchik, 258, Tower D or by e-mail in the presence of a qualified electronic signature (KEP);
• For procedures for changing the coordinator of a balancing group for free market objects with a standardized load profile, we recommend using our online platform: https://online.energo-pro.bg/;
• For procedures for changing the coordinator of a balancing group for free market objects with hourly measurement, documents signed with an electronic signature can be sent to an email address info@erpsever.bg.

ENERGO-PRO recognizes its public responsibility and will continue to work with a commitment to the health of its customers and employees.