ENERGO-PRO called on municipalities for effective partnership in the process of connecting customers to the network

The processes of construction and connection to the electricity distribution network of ERP North are closely linked to the successful partnership with the municipalities. The company has already digitized a number of its processes at the service of customers and to improve service. Analyzing the reasons for the delays in procedures such as accession, ENERGO-PRO addressed letters to the municipalities in which it sought assistance to optimize the deadlines in the stages in which the approval of the documentation depends on the local authority. The aim is, through joint action, to change society's bias towards bureaucratic obstacles created by state institutions, natural monopolies and companies of public importance. In support of this aspiration, ENERGO-PRO's investment program is aimed entirely at improving the quality of power supply, by building new low and medium voltage networks and replacing them with obsolete and damped armature. This directly affects the development of municipal territories. Permits from municipalities and other institutions are key and affect all other planned stages in the process and their deadlines.

In 2020, the company established a Virtual Customer Service Center (VCSOK). In it, one of the first services introduced was the connection, which greatly facilitates users at all stages of the procedure by quickly tracking the processes of requested services in real time and with maximum transparency. The improved coordination and assistance provided by the municipal administrations on the procedures for joining the network will contribute to faster and better service to the residents of the municipalities and customers of the company.

EPR North will continue to seek dialogue with the local authority on the optimization of procedural deadlines and recalls that at the Internet address https://erpsever.bg/bg/prisyedinjavane-kym-mrejataThe individual steps for joining in different cases are described in detail. For further clarification, the company's specialists are available by email info@erpsever.bg,phone 0700 16161 and in the customer service centers. All other brokerage services offered to “speed up” deadlines by alleged “employees of EP North” are attempts at fraud, misuse of the company's name and are contrary to good business practices.