ENERGO-PRO Sales with new customer service phone

ENERGO-PRO introduces a new 24-hour hotline for questions and alerts 0700 800 61, which will serve the customers of the company ENERGO-PRO Sales. The previously used number 0700 161 61 is retained, which is allocated to customers of Elektrodistribuenie Sever (formerly ENERGO-PRO Grids). The change is necessary due to the legal requirement of the European legislation to separate the electricity supply and distribution company within the company.

On the newly created number 0700 800 61 customers of ENERGO-PRO Sales can get information about:

Checking an electricity bill in a regulated market; Order and ways to pay for electricity; Current promotions and campaigns.

On the number 0700 161 61 customers of Elektrodistribuenie Sever can contact the company for:

Emergency alert; Account verification with Elektrodistribuenie Sever AD; Requirements and ways to connect to the electricity distribution network; Inquiry about free market exit procedure.

Operators of both telephone lines are available to customers for alerts and inquiries 24 hours a day. The change came into force from 12.04.2018.