ENERGO-PRO surveys customers on billing and payment preferences
ENERGO-PRO has launched two surveys for its residential customers, aiming to gather feedback on the clarity and design of electricity bills, as well as preferred payment methods.
The first survey is designed for customers who receive electronic invoices. It takes 3–4 minutes to complete and will help the company understand which elements are most important to users, what causes them difficulty, and what additional information would be useful. The results will be used to improve the visual layout and clarity of the document, and the survey itself is available here.
The second survey is aimed at customers who pay their bills at customer service centers. It will explore the reasons for in-person visits and ways to simplify payments. The questionnaire can be completed both hereonline and on paper at our offices.
Participation is anonymous; no names, customer numbers, or addresses are collected.
Customer feedback is a vital part of ENERGO-PRO's efforts to continuously improve its services. The responses received will help the company identify opportunities for clearer billing information and more convenient service tailored to the needs and preferences of its users.
