ENERGO-PRO starts, on its own initiative, checking accounts for January, deviating from the customer's usual consumption

ENERGO-PRO accepts all requests to reschedule the account for January. The company will not turn off the power to customers for an unpaid bill for January if they have submitted a request to verify their account, to which they have not yet received a response

ENERGO-PRO has launched the ENERGO Transparency project, within the framework of which the company will offer its customers to carry out a check of the electricity bill for January if it deviates from the customer's usual consumption.

The inspection will include taking down the meter readings on the spot in the presence of the customer or his representative, and, if necessary, checking the meter with a reference instrument. The company undertakes, upon finding any discrepancy, to return the money to the customer in the event that he has already paid his bill or to cancel it if it has not yet been paid. In order to ensure transparency of the results of the inspections, the company invites representatives of the media to be present during their execution.

As part of their daily work, the company's specialists check the signal of any customer who has doubts about the correctness of his electricity bill for the month of January and has contacted the company for consultation through the round-the-clock telephone 070016161, the customer email address service@energo-pro.bg or in the customer service centers. Each signal is considered individually, checking the meter readings at the corresponding address, and if a discrepancy is found, the customer's bill is adjusted. This service is free for the customer.

To date, 7480 customers by phone and 3543 customers in customer service centers have been consulted about the January bills. The company received 750 written complaints.

Of all the signals checked so far, not a single case of an overwritten or erroneous account has been detected. In one individual case, a customer complained of incorrect reporting. The verification found that service energy was charged due to unsecured access of a meter by a meter. After the verification of the address, the customer's account is adjusted.

The company will not cut off the power to customers whose alerts are in the process of being verified and they do not need to pay their obligation for January until they receive a response from the company to the alert they have submitted.

We would like to remind our customers once again that ENERGO-PRO experts are ready to assist them with additional information and clarification regarding their electricity bills and their individual reporting period on the 24-hour telephone 0700 161 61, e-mail address: service@energo-pro.bg or in the customer service center most convenient for them. A list of addresses of customer service centers is located at: http://www.energo-pro.bg/bg/Kyde-sme-nie