More than 2 million users visited the ENERGO-PRO website in one year

ENERGO-PRO customers prefer the use of electronic channels to receive services related to their electricity consumption. One of the latest initiatives of the company supporting this trend is the organized raffle with shopping vouchers worth BGN 100 for customers who updated their correspondence data with the company in the period from September 2019 to February 2020. The email or phone update campaign takes minutes and is active on the Internet address https://update.energo-pro.bg/, also accessible from a banner on the homepage of ENERGO-PRO. In October, the first draw of winning participants in the raffle is scheduled.

Over the past year, more than 2 million customers of the energy company have searched for information on the corporate website www.energo-pro.bg. More than 34 million pages were visited, and the account verification page was the most sought after, mostly during periods of invoice issuance. Peaks in attendance per day were also recorded, with a record recorded on 15.01.2019 — 91,650 visitors. Statistics show that users between the ages of 25 and 34 form the highest share of site visits - 33%, and customers over 55 years of age are present with 11%. It has been found that the most preferred device for entering the ENERGO-PRO page is the mobile phone, followed by the computer and last, the tablet.

The website of ENERGO-PRO provides a free electronic report on the consumption of domestic customers for 3 years by entering a customer number and invoice number from the last 12 months. Another banner on the homepage offers access to an application for receiving an electronic invoice by sending it by e-mail with a certified qualified electronic signature, or by submitting when visiting a company service center.

For information about the services offered by the companies of the ENERGO-PRO group, the following contacts are available to customers: https://www.energo-pro.bg/bg/Kontakti.