Over 2000 customers took part in the online game of ENERGO-PRO “Fill and Win”

On May 20, 2020, in the presence of a notary, the winning participants in the online survey “Fill and Win”, organized by ENERGO-PRO on the occasion of the World Consumer Day, were withdrawn. The game took place in the period 5-15.03.2020, and in order to participate in the raffle, the customers of the ENERGO-PRO Varna group companies had to answer 5 questions related to customer satisfaction. Due to the state of emergency declared in the country on March 13, the draw of the winners was postponed for two months. The three lucky ones will receive vouchers for shopping in a large retail chain worth 100 leva.

Conducting the online survey was another way for the energy company to obtain feedback from its customers on the degree of satisfaction with the quality of service in the different ways of communication that the company offers. The questions included assessing the level of competence, courtesy, professionalism of both employees working in the front office and those serving customers in the company's call center. More than 2000 ENERGO-PRO customers participated in the survey, and the results are more than good. On a rating scale of 1 to 5, where 1 is the lowest and 5 is the highest score, the average of all the scores given is above 4.2. More than 730 of the participating clients gave the highest rating to all 5 questions, and nearly 1,500 of all clients gave ratings of 4 or 5 respectively, which is about 75% of all respondents.

The high results are indicative that the company's efforts to continuously improve and improve service standards have an impact on the overall level of customer satisfaction. Compliance with high service standards, daily monitoring of their implementation, as well as the provision of accessible and diverse communication channels, will continue to be among the priorities of ENERGO-PRO in response to the customers' need for a high level of service and ensuring stability in the power supply.

The three winning entrants will be notified by phone how they can receive their prizes, and their names are published on the company's website at: https://www.energo-pro.bg/bg/kampanii.