The manager of ENERGO-PRO met with citizens in Ruse

The company's initiative for management meetings with customers continues. All those who wish can enroll in the schedule for a personal meeting in different cities in North-East Bulgaria

Today in his reception room in the city of Ruse, the manager of ENERGO-PRO Stefan Abadzhiev welcomed the new clients who wanted to ask their questions directly to the management. The head of one of the main directions in the company “Customer Service”, Maria Dimitrova and the manager of Regional Service Center Ruse, Christofor Filev, also participated in the meetings with the citizens.

The interest in the initiative of the company's management continues to grow and in response to the customer activity the company continued to organize reception days with the management staff in all regional centers, with meetings to be held in Veliko Tarnovo and Varna by the end of the week.

“Dialogue with people is extremely important to us, so we do our best to meet with all those who wish and encourage them to share their problems with us. This is one of the ways as a company to maintain direct contact with our customers in order to follow the “pulse” — to know the real problems, to achieve mutual satisfaction and ultimately to ensure better quality of the services we offer.”, explained Stefan Abadzhiev, Manager of ENERGO-PRO Varna

The topics that the clients discussed with the management today in Ruse were related to the accession of new sites, rescheduling of accumulated electricity obligations, increasing the capacity of sites, as well as a number of specific issues related to electricity infrastructure, property disputes and joint use of sites and facilities. The management advises clients on issues related to the legal and regulatory framework in the energy sector, as well as opportunities to increase the efficiency of their consumption.

“I would like to remind all our customers again that in addition to the possibility of personal contact through the reception days, they can submit their alerts to the customer service phones or ask their questions through the management contact email: signali@energo-pro.bg.”, added the manager.

The next receptions of the management will be respectively: on April 10 in the city of Veliko Tarnovo, in the building of the Municipality and on April 11 in the city of Varna, in the building of ENERGO-PRO at ul. “Devnya” 2. Those of the clients who wish to sign up for an appointment have the opportunity to do so on the 24-hour telephone 0700 161 61 or by e-mail: service@energo-pro.bg.

Current information about the next cities in which the ENERGO-PRO initiative is planned to be held, customers can find on the company's website at the address: www.energo-pro.bg.